Head of Control Tower and Process Excellence

Position Overview – Design & Control Tower Head

The Design & Control Tower Head is responsible for designing and operationalizing the control tower framework, defining end-to-end SCM and Procurement process flows, and driving operational transformation through data-led governance. This role also leads the EHS charter for the supply chain function, ensuring safe processes, regulatory compliance, and adherence to global ZEISS standards.

Key Responsibilities

1. Control Tower Design & Metrics

• Design, build, and implement a robust Control Tower framework for end-to-end supply chain visibility.
• Develop KPIs, dashboards, and performance metrics across planning, procurement, warehousing, and logistics.
• Implement proactive alerting systems, SLA tracking, and root-cause analysis mechanisms.
• Integrate data from ERP, WMS, TMS, and other systems to enable real-time decision support.

2. Driv...