Head of CRM

Overview

Our client, a globally regulated financial services group with operations across multiple international markets, is undergoing a major scale-up and digital transformation phase. Operating across FX, CFDs, digital assets, and advanced trading technologies, the organization is investing heavily in customer lifecycle management, data-driven growth, and retention excellence to support its expanding global client base.

The Head of CRM is a senior leadership role responsible for owning and scaling the end-to-end CRM strategy across the business. This role will lead customer lifecycle optimization, retention, segmentation, and personalization initiatives, working closely with marketing, product, data, and commercial teams to drive sustainable growth and long-term customer value in a regulated financial environment.

This is a highly strategic yet hands-on role, ideal for a CRM leader with deep experience in fintech, trading, or high-volume digital platf...