Job Description

The Role:

Company: Venture Smarter


Location: Remote

Salary: $7,500 – $9,000/month (depending on experience)

The Role

As the Head of Customer Experience and Operations , you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

Responsibilities

  • Customer Experience Leadership: Own and continuously improve the end-to-end customer journey
  • Team Management: Lead and grow customer success and operations teams
  • Operational Excellence: Optimize internal workflows, support systems, and service delivery processes
  • Retention and Engagement: Develop strategies to enhance customer satisfaction and reduce churn
  • Cross-Functional Collaboration: Partner with Product, Sales, and Marketing to align on priorities and feedback
  • Metrics & Reporting: Track KPIs, report on performance, and drive data-informed decisions



What We Offer

  • Competitive monthly salary: $7,500 – $9,000
  • Fully remote and flexible work environment
  • Opportunity to shape the customer journey in a mission-driven, scaling startup
  • Health benefits, wellness allowance, and ongoing professional development
  • Inclusive, collaborative, and growth-focused culture



Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.


Ideal Profile:

Requirements

  • 5+ years in customer experience, operations, or related leadership roles
  • Proven experience in building and scaling customer success and operational systems
  • Strong analytical, problem-solving, and communication skills
  • Comfortable working in a fast-paced, fully remote startup environment
  • Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)


What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Flexible working options
  • Work alongside & learn from best in class talent

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