Job Description
About Our Client
This opportunity is with a medium-sized organisation within the business services industry. Known for its commitment to excellence, this company focuses on delivering high-quality solutions to its clients and fostering a professional work environment.
Job Description
- Develop and implement customer service strategies to enhance client satisfaction.
- Oversee and manage the customer service team to ensure high performance and efficiency.
- Monitor customer feedback and identify opportunities for improvement.
- Collaborate with internal teams to streamline processes and improve customer interactions.
- Analyse customer service metrics and prepare reports for senior management.
- Ensure...
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