Head of Customer Experience

As Head of Customer Experience (CX) at 3Commas.io, you will influence our customer experience strategy across the entire lifecycle — from acquisition and onboarding to support, retention, and community engagement. Your mission is to deliver a world‑class, AI‑enhanced CX function that drives satisfaction, loyalty, and growth across our global user base.

This role is perfect for a hands‑on CX leader who thrives in fast‑paced environments, understands the power of automation and AI, and knows how to scale support, feedback loops, and engagement in a remote‑first, crypto‑native context.

• Define and own the end‑to‑end customer experience strategy, aligning with company objectives and growth goals.
• Drive customer‑first culture across all departments and embed CX as a key driver of product and business decisions.
• Champion the voice of the customer internally and drive CX‑led innovation initiatives that imp...