Head of Customer Experience

• Have you led a multi-region SaaS support function before?
• Are you comfortable with restructuring teams and processes ?

This opportunity is with a medium-sized organisation within the business services industry. Known for its commitment to excellence, this company focuses on delivering high-quality solutions to its clients and fostering a professional work environment.

• Develop and implement customer service strategies to enhance client satisfaction.
• Oversee and manage the customer service team to ensure high performance and efficiency.
• Monitor customer feedback and identify opportunities for improvement.
• Collaborate with internal teams to streamline processes and improve customer interactions.
• Analyse customer service metrics and prepare reports for senior management.
• Ensure compliance with industry standards and company policies in all customer serv...