Head of Customer Experience & Operations (Bank)

• Opportunity to join a leading bank pivoting towards digital transformation
• Offers strong career development opportunities

About Our Client

A top Philippine bank, recognized for digital innovation and customer-focused solutions, setting industry standards in seamless banking and financial stability.

Job Description

• Develop and implement the business strategy for the Customer Experience and Support team, including planning, budgeting, and setting performance targets to ensure high-quality service and operational efficiency.
• Define and uphold a consistently high standard of customer experience across all touchpoints.
• Lead, mentor, and grow a team of Customer Experience and Support professionals, fostering a culture of excellence and continuous improvement.
• Collaborate with the executive team to refine and execute the strategic vision for Customer Experience.
• Partner with cross-f...