Head of Customer Experience Operations

Head of Customer Experience Operations
What You Can Expect
The Head of CX Operations is a senior leadership role, responsible for defining and executing the operational strategy that supports the end-to-end post-sales customer lifecycle. This role builds scalable processes, systems, and governance to drive customer retention, renewals, expansion, and long-term value realization.
About the Team
The Customer Experience Operations team partners across Sales, Customer Success, Renewals, Services, Product, and Finance to ensure a seamless, scalable post-sales customer journey. The team focuses on building the processes, systems, and insights that enable customer-facing teams to drive retention, expansion, and long-term value. By combining operational rigor with a customer-first mindset, the team helps align customer outcomes with business growth.
Responsibilities
+ Leading the design and operationalization of strategies that improve customer retention, reduce churn, and in...