Head of Customer Experience & Service Strategy

A leading retail company in the Philippines is seeking a Customer Service Lead to oversee and elevate customer service operations across stores and online. The role demands developing strategies, managing customer concerns, and ensuring compliance with consumer laws. Applicants should have over 5 years of experience in customer service, including 3 years in a managerial role. Strong communication skills and proficiency in Microsoft Office are essential. The position presents an opportunity for impactful leadership in a dynamic retail environment.
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