Head of Customer Relations

Key Individual Accountabilities:

The Head of Customer Relations is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment across commercial, operational, and service functions to meet those customers' evolving needs.

Operating at the intersection of customer relationship management and demand planning, the role ensures that customer satisfaction, loyalty, and operational efficiency are consistently achieved. This is done by aligning customer demand with regional sales goals, global business centers (GBCs), regional service line management (RSLM), and professional services. The manager acts as both a strategic partner to customers and an internal champion for planning excellence, working cross-functionally to turn insights into actions that improve performance, reliability, and service...