Head of Customer Service

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Descripción de empresa

Are you ready to lead a Customer Service team undergoing a major transformation and take full ownership of delivering an outstanding customer experience nationwide? Do you enjoy managing teams, optimizing processes, and driving customer satisfaction in a dynamic environment where your work has real impact? At AUTOHERO , we are looking for a Head of Customer Service with strong strategic vision, proven experience leading teams, and a solid focus on operational quality. If you are passionate about customer care, issue resolution, and continuous improvement—and want to grow within a fast‑evolving sector—we’d love to meet you.

Responsibilities

• Lead and develop a large and diverse team, promoting collaboration, proactivity, and a customer‑centric mindset.
• Manage relationships and contracts with workshop networks, negotia...