Head of Customer Service & Technical Support

Our Mission

Micromart is redefining convenience - turning any location into a retail opportunity with our Smart Store platform. By combining hardware, software, and data, we’re building a delightful unattended shopping experience for consumers and making operating an unattended Smart Store easy for entrepreneurs.

Our Values

We’re driven by ambitious, mission-focused thinking, a deep commitment to earning customer trust, a craftsmanship mindset that prioritizes simplicity and quality, and a culture of shared growth where we support each other and celebrate wins together.

Role Overview

We are looking for a Head of Customer Service and Technical Support to build, elevate, and scale a world‑class support organization to support our B2B customer base (owner/operators, SMBs).

Your mission is to transform every service interaction, whether a question, a failure, or a frustration...