Head of Customer Success

Datapel is a leading provider of Warehouse Management System (WMS) software, delivering scalable, cloud-based solutions that streamline inventory, logistics, and fulfillment operations. We empower mid-market businesses to optimize their supply chains through intuitive, cloud-based software that drives operational efficiency and business growth. As we scale, customer success is at the heart of our strategy. We’re seeking a capable, high‑agency leader to ensure our customers not only stay, but thrive — from onboarding through expansion.

Role Overview

The Head of Customer Success owns the post‑sale customer lifecycle — including Onboarding, Customer Success Management, and Professional Services. You will lead these functions to deliver measurable outcomes across adoption, retention, expansion, and customer satisfaction. This is a builder role for a leader who blends strategic insight with day‑to‑day execution. You’ll design systems, coach teams, and jump into high‑...