Head of Customer Success

Head of Customer Success About the Company Top scheduling app connecting health & beauty providers to clients Industry Information Technology and Services Type Privately Held, VC-backed Founded 2014 Employees 501-1000 Funding $101-$200 million Categories Internet Consulting & Professional Services Technology Information Technology & Services Beards and Mustaches Beauty Hairstyles Musical Theatre Salons Apps E-Commerce Health Care Mobile Marketplace Mobile Apps SaaS Wellness Mobile payment Payments Point of Sale Software Wellness Enterprise Resource Planning (ERP) Specialties smart scheduling personal care industry mobile apps marketplaces software development and booking software Business Classifications E-Commerce Mobile About the Role The Company is seeking a Head of Customer Success (US) with a strong background in B2B onboarding to lead the regional CS function. The successful candidate will be responsible for the strategy, execution, and continuous improvement of the customer onboarding, support, and retention processes, ensuring that every customer interaction is impactful and adds long-term value. This role involves working closely with cross-functional teams to enhance the customer journey, accelerate time-to-value, and design scalable onboarding frameworks that balance automation with a human touch. The Head of Customer Success will also be tasked with leading a team, mentoring, and developing a high-performing CS leadership team, and representing the voice of the customer to influence product and operational priorities. Applicants must have a minimum of 8 years' experience in customer success, onboarding, or account management within a fast-paced B2B SaaS or marketplace environment. A proven track record in building or transforming onboarding operations at scale, particularly across multi-geo or hybrid CS models, is essential. The role requires a strong analytical mindset, experience in KPI ownership, and a background in implementing automation or AI-driven onboarding solutions. The ideal candidate will be an excellent leader with exceptional communication and stakeholder management skills, and be fully bilingual in English and Spanish. A strategic thinker who can thrive in a high-growth, evolving environment and is adept at driving process efficiencies and continuous improvement through data insights will be well-suited to this position. Hiring Manager Title VP Customer Success Travel Percent Less than 10% Functions Account Management/Optimization