Job Description
Job Title: Head – Customer Success
Location: India (Delhi/Hyderabad as applicable)
Experience Required: Senior Leadership (15+ years preferred)
Industry: Engineering / Technology / Telecom / Manufacturing
Job Summary:
We are seeking an experienced Customer Success Head to lead and scale the Customer Success function. The role will own the complete Customer Success lifecycle and ensure strong engagement with USA-based customers , driving retention, satisfaction, and long-term value. The ideal candidate will come from an engineering or technology-driven organization and have proven leadership in managing global accounts.
Key Result Areas (KRAs) – Full Customer Success Lifecycle:
1. Customer Onboarding & Implementation
Design and lead structured onboarding programs
Ensure smooth transition from sales to delivery
Define customer success goals and success metrics
2. Adoption & Engagement
Drive product/service adoption and usage
Conduct regular...
Location: India (Delhi/Hyderabad as applicable)
Experience Required: Senior Leadership (15+ years preferred)
Industry: Engineering / Technology / Telecom / Manufacturing
Job Summary:
We are seeking an experienced Customer Success Head to lead and scale the Customer Success function. The role will own the complete Customer Success lifecycle and ensure strong engagement with USA-based customers , driving retention, satisfaction, and long-term value. The ideal candidate will come from an engineering or technology-driven organization and have proven leadership in managing global accounts.
Key Result Areas (KRAs) – Full Customer Success Lifecycle:
1. Customer Onboarding & Implementation
Design and lead structured onboarding programs
Ensure smooth transition from sales to delivery
Define customer success goals and success metrics
2. Adoption & Engagement
Drive product/service adoption and usage
Conduct regular...
Apply for this Position
Ready to join HFCL Limited? Click the button below to submit your application.
Submit Application