Head of Existing Customer Analytics - Financial Services

Overview

Head of Existing Customer Analytics - Financial Services. Hybrid working - 2/3 days in SW London offices preferred. £Salary negotiable dependent on experience. Reference J13014.

Brand new opportunity offering for impact and great scope to 'make the role your own' …

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.

You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.

You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology.