Job Description
Head of GDTA Operations - India GSC
Brand: HSBC
Area of Interest:
Location:
Bangalore, KA, IN, 560103
Work style: Hybrid Worker
Date: 21 Jan 2026
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in therole of **Head of GDTA Operations** **_._**
**Role Purpose:**
The Head of Global Distribution and Transfer Agency (GDTA) Operations is a key senior role and reports into Global Head of Global Distribution and Transfer Agency. The role will be based in Bangalore, India. The key responsibility for this role is to manage TA (Transfer Agency) Operations for India GSC (Global Service Centre) across Bangalore and Kolkata. This is a senior role with people responsibility (250+ staff) and delivering a high-class Operational service to clients across all regions, supported by the GSC. The role will work closely with the respective onshore counterparts for TA across locations and also key stakeholders across Product, Tech and Operations.
**Principal Responsibilities:**
Functionally responsible to lead and manage the Operations for Transfer Agency function in India GSC – Bangalore:
+ Accountable for building scalable Transfer Agency Operations, to provide foundation to support significant future offshore growth aspirations of the business.
+ Responsible for management of c.250+ FTE supporting Transfer Agency operations and ensuring client deliverables and financial plans are met.
+ Accountable for financial planning to achieve cost targets set at the GSC level for Transfer Agency.
+ Relentless focus on service quality across Operational disciplines.
+ Provide continuous process improvement ideas and smooth migration of new functions from other GSCs and other onshore locations.
+ Work closely with stakeholders across Product / Tech and Operations for a seamless front to back delivery of outcomes.
+ Lead key change projects and transformation initiatives to deliver scale and efficiency
+ Ensure Work force plan and financials are met for the GSC.
+ Provide input on global and regional operational committees and act as interface back into the MSS operations.
+ Establish and maintain effective relationship with onshore business partners to stay close to operational service requirements, identify and improve areas of service improvement.
+ To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
+ Awareness of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
+ Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
+ Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
+ Ensure compliance with GSM (Group Standards Manual), FIM (Functional Instructional Manual ) BIM’s (Business Implementation Manual).
+ Serve as a delegate in Steering committees and other Operational committees for the Global Head as needed.
+ Implement effective management and performance reporting to monitor ‘service quality’ and ensure appropriate metrics are in place to meet and exceed service standards and targets including TA at a functional level.
+ Drive rigorous and customer-centric quality initiatives to improve and sustain quality across the business
+ Ensure appropriate mechanisms are in place to identify service issues and implement effective solutions to maintain client satisfaction.
+ Ensure most appropriate organizational structures, systems, procedures and controls to mitigate operational risk.
+ Develop and institutionalize streamlining focus for service delivery improvement, risk mitigation.
+ Plan effective cross training considering continuity, career progression, staff turnover and individual learning curves.
+ Reward and recognize service excellence and retain high staff morale through ‘celebrating success’
+ Effectively manage staff performance, set individual / team objectives and performance targets.
**Requirements:**
+ Postgraduate (CA, CFA or other equivalent financial industry related qualification), or equivalent practical experience / maturity.
+ Candidate to possess extensive working experience in the securities services industry.
+ Knowledge of clients and products across range of securities services.
+ Management position with exposure to external and internal stakeholders across multiple geographical locations.
+ Management position with exposure to remuneration, performance management, team building and staff development.
+ Strong Transfer agency background with exposure to multiple locations.
+ Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written.
+ Strongly proactive and self-driven and multitasking across time zones.
+ Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives.
+ Strong analytical skills, high attention to detail.
+ Solid planning and organizational skills, with a proven ability to prioritize competing demands and communicate this effectively.
+ Proven ability to execute and deliver large change programmes, within an operational context.
+ Strong focus on streamlining and standardization.
+ Strong visionary leadership with high interpersonal skills necessary to direct and motivate a large team to achieve results.
+ Solution orientated; high energy characteristics necessary to support SS business.
+ Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
+ Strong collaborative management skills with the various stakeholders.
+ Detailed knowledge of global market infrastructure.
**You’ll achieve more when you join HSBC**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
*****Issued By HSBC EDP (Inda) Private LTD*****
Brand: HSBC
Area of Interest:
Location:
Bangalore, KA, IN, 560103
Work style: Hybrid Worker
Date: 21 Jan 2026
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in therole of **Head of GDTA Operations** **_._**
**Role Purpose:**
The Head of Global Distribution and Transfer Agency (GDTA) Operations is a key senior role and reports into Global Head of Global Distribution and Transfer Agency. The role will be based in Bangalore, India. The key responsibility for this role is to manage TA (Transfer Agency) Operations for India GSC (Global Service Centre) across Bangalore and Kolkata. This is a senior role with people responsibility (250+ staff) and delivering a high-class Operational service to clients across all regions, supported by the GSC. The role will work closely with the respective onshore counterparts for TA across locations and also key stakeholders across Product, Tech and Operations.
**Principal Responsibilities:**
Functionally responsible to lead and manage the Operations for Transfer Agency function in India GSC – Bangalore:
+ Accountable for building scalable Transfer Agency Operations, to provide foundation to support significant future offshore growth aspirations of the business.
+ Responsible for management of c.250+ FTE supporting Transfer Agency operations and ensuring client deliverables and financial plans are met.
+ Accountable for financial planning to achieve cost targets set at the GSC level for Transfer Agency.
+ Relentless focus on service quality across Operational disciplines.
+ Provide continuous process improvement ideas and smooth migration of new functions from other GSCs and other onshore locations.
+ Work closely with stakeholders across Product / Tech and Operations for a seamless front to back delivery of outcomes.
+ Lead key change projects and transformation initiatives to deliver scale and efficiency
+ Ensure Work force plan and financials are met for the GSC.
+ Provide input on global and regional operational committees and act as interface back into the MSS operations.
+ Establish and maintain effective relationship with onshore business partners to stay close to operational service requirements, identify and improve areas of service improvement.
+ To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
+ Awareness of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
+ Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
+ Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
+ Ensure compliance with GSM (Group Standards Manual), FIM (Functional Instructional Manual ) BIM’s (Business Implementation Manual).
+ Serve as a delegate in Steering committees and other Operational committees for the Global Head as needed.
+ Implement effective management and performance reporting to monitor ‘service quality’ and ensure appropriate metrics are in place to meet and exceed service standards and targets including TA at a functional level.
+ Drive rigorous and customer-centric quality initiatives to improve and sustain quality across the business
+ Ensure appropriate mechanisms are in place to identify service issues and implement effective solutions to maintain client satisfaction.
+ Ensure most appropriate organizational structures, systems, procedures and controls to mitigate operational risk.
+ Develop and institutionalize streamlining focus for service delivery improvement, risk mitigation.
+ Plan effective cross training considering continuity, career progression, staff turnover and individual learning curves.
+ Reward and recognize service excellence and retain high staff morale through ‘celebrating success’
+ Effectively manage staff performance, set individual / team objectives and performance targets.
**Requirements:**
+ Postgraduate (CA, CFA or other equivalent financial industry related qualification), or equivalent practical experience / maturity.
+ Candidate to possess extensive working experience in the securities services industry.
+ Knowledge of clients and products across range of securities services.
+ Management position with exposure to external and internal stakeholders across multiple geographical locations.
+ Management position with exposure to remuneration, performance management, team building and staff development.
+ Strong Transfer agency background with exposure to multiple locations.
+ Strong presentation skills, ability to communicate clearly, concisely and effectively in English, both oral and written.
+ Strongly proactive and self-driven and multitasking across time zones.
+ Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives.
+ Strong analytical skills, high attention to detail.
+ Solid planning and organizational skills, with a proven ability to prioritize competing demands and communicate this effectively.
+ Proven ability to execute and deliver large change programmes, within an operational context.
+ Strong focus on streamlining and standardization.
+ Strong visionary leadership with high interpersonal skills necessary to direct and motivate a large team to achieve results.
+ Solution orientated; high energy characteristics necessary to support SS business.
+ Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
+ Strong collaborative management skills with the various stakeholders.
+ Detailed knowledge of global market infrastructure.
**You’ll achieve more when you join HSBC**
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
*****Issued By HSBC EDP (Inda) Private LTD*****
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