Head of IT Customer Support

Head of IT Customer Support

Reporting to: COO / CFO
Location: Manchester (Hybrid)
Salary: £50,000–£60,000 DOE
Contract: Full-time, Permanent
Hours: Monday–Friday, 09:00–17:30 (with flexibility to support the US team)
Team: Managing a team of 5 across the UK and Denver, USA

Are you someone who’s grown within the IT Helpdesk or Technical Support world and understands the pressure of queues, SLAs, escalations and is now ready to lead and shape a customer support function end-to-end?

This is a hands-on leadership role for someone who blends technical capability, customer focus, and people leadership to drive operational excellence and protect the customer experience as the business scales.

About You

Do you come from a technical support / IT helpdesk background and have progressed into leadership? Holding experience in:
• Implementing a tiered triag...