Head of Learning and Development

L&D – Operations Training & Workforce Planning

Design, implement, and manage continuous training programs for ground-level operational staff (reception, housekeeping, admin, patient services, etc.) and maintain a bench resource strategy to ensure seamless operations during leaves or peak demand.

Key Responsibilities:

• Training Needs Analysis: Collaborate with department heads to identify skill gaps and create role-specific training modules.
• Program Design & Delivery: Develop onboarding and refresher training programs for operational staff across all hospital branches.
• Bench Resource Planning: Maintain surplus staff pool and implement cross-training for flexibility and quick deployment.
• Standardization: Ensure uniform service quality and process adherence across all hospitals.