Head of Operations

Role Purpose:

The Head of Operations is a senior executive responsible for end-to-end operational leadership, service delivery excellence, regulatory compliance, and client satisfaction across the organisation.

This role will act as the execution arm of the Board and Director, translating strategic goals into scalable operations while ensuring:

• High-quality service delivery
• Strong governance and compliance
• Robust data protection and risk management
• Excellent client experience and retention
• Operational efficiency and financial discipline

The Head of Operations will also oversee the organisation’s data protection and compliance posture, working in close alignment with legal, IT, and leadership teams to ensure compliance with UK GDPR, Data Protection Act 2018, HIPAA (where applicable), and international best practices