Job Description
Role Purpose
The Head of Operations will own end-to-end operational excellence across Supply Chain, Production, CFC/Fulfilment, Retail (COCO & Dark Stores), and overall Operations. This role is accountable for ensuring seamless execution from procurement to last-mile readiness , especially during high-volume seasonal peaks.
The role requires a hands-on operator and builder who can scale operations, drive cost efficiency, manage perishables, and lead large multi-city teams while balancing speed, quality, and customer promise.
Key Responsibilities
1. End-to-End Operations Ownership
Own complete operations lifecycle: Procurement → Production → Warehousing → CFC/Fulfilment → Retail/Dark Stores
Act as the single point of accountability for operational performance, SLAs, and execution discipline
Ensure alignment between Sales, Marketing, Supply Chain, Retail, and Production
2. Supply Chain & Warehousing
Oversee inbound logistics, vendor management, inventory ...
The Head of Operations will own end-to-end operational excellence across Supply Chain, Production, CFC/Fulfilment, Retail (COCO & Dark Stores), and overall Operations. This role is accountable for ensuring seamless execution from procurement to last-mile readiness , especially during high-volume seasonal peaks.
The role requires a hands-on operator and builder who can scale operations, drive cost efficiency, manage perishables, and lead large multi-city teams while balancing speed, quality, and customer promise.
Key Responsibilities
1. End-to-End Operations Ownership
Own complete operations lifecycle: Procurement → Production → Warehousing → CFC/Fulfilment → Retail/Dark Stores
Act as the single point of accountability for operational performance, SLAs, and execution discipline
Ensure alignment between Sales, Marketing, Supply Chain, Retail, and Production
2. Supply Chain & Warehousing
Oversee inbound logistics, vendor management, inventory ...
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