Head of Operations

UENI (“you and I”) is on a mission to help small businesses succeed online. We provide a done-for-you service that builds websites and delivers digital marketing solutions to thousands of sole proprietors and microbusinesses worldwide. Our model combines software with human expertise — enabling us to deliver affordable, high-quality service at scale.
**The Role**
We’re looking for a hands-on, process-obsessed **VP of Operations** to lead and scale our service delivery. This is a senior operational role — not an advisory or C-level position — perfect for someone who thrives on deep execution and wants to drive meaningful impact across fulfillment, support, and customer experience.
You will drive operational efficiency across the organization:
- Website Fulfillment & Edits
- Marketing Services Delivery
- Customer Support
- Customer Success & Retention
You’ll drive change, partnering closely with the founding team and management to redesign how we operate — increas...