Head of Operations & Performance — Multi-Site

A leading outsourcing firm is seeking a Senior Operations Manager in Camarines Sur to oversee multiple teams and ensure operational success. The ideal candidate will have extensive call center management experience, strong leadership skills, and the ability to build client relationships. Responsibilities include managing Team Leaders, developing team goals, and ensuring compliance with operational standards. This role requires a strategic mindset and a focus on achieving business improvements and customer satisfaction.
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