Head of Operations

Overview

We are seeking an Operations Manager to lead and scale a growing distribution and fulfillment operation. This role is focused on breaking down existing processes, improving speed and accuracy, and building the systems and team required to support continued growth.

Reporting directly to ownership, this position carries full accountability for warehouse operations, cross-border logistics, and operational performance.

Key Responsibilities

• Analyze and redesign operational workflows to improve efficiency, accuracy, and scalability
• Lead warehouse inbound and outbound operations, including pick, pack, ship, and receiving
• Manage a 3PL warehouse in US
• Oversee customs and cross-border shipping, including documentation, tariffs, and carrier disputes
• Hire and lead customer service and order processing staff, along with warehouse leadership
• Track KPIs, manage departmental P&L, and negotiate outbound fre...