Job Description
Job Responsibilities
- Develop and execute the product strategy to drive program growth, reduce churn, and increase client satisfaction across all programs: Start-Up Program, Academy+, and Scale Mastermind.
- Build and manage a product roadmap that prioritises updates, enhancements, and new features based on client needs, feedback, and business goals.
- Ensure programs consistently deliver measurable results by aligning delivery with clear client outcomes, KPIs set by the CEO, and global market requirements.
- Own and deliver KPIs related to client retention, engagement, and happiness, ensuring high satisfaction rates and reduced churn.
- Create a client journey that maximises engagement, delivering value at every touchpoint and ensuring clients feel supported and connected.
- Develop and implement initiatives that enhance knowledge retention and growth, including refreshed content, learning modules, and bonus resources tailored to client feedba...
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