Head of Retail Operations – Wireless

A well-established wireless retail organization is appointing a Head of Retail Operations to lead field execution, carrier coordination, and performance optimization across its store network.

This role requires a pragmatic leader who is comfortable driving activity, enforcing standards, and ensuring carrier programs are executed as intended .

Scope of Role

• Act as the central point of coordination with the carrier partner
• Ensure seamless rollout of promotions, programs, and initiatives
• Drive store-level productivity, including proactive sales outreach
• Lead operational reviews and performance improvement plans
• Implement consistent operating rhythms across all locations
• Ensure alignment with carrier compliance and reporting expectations

Required Background

• Leadership experience within a major Canadian wireless carrier environment
• Proven multi-loc...