Head of SMB - Remote

Overview of the Role

At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

Overview

The Head of SMB Accounts will lead the strategic management of a $35–40M revenue portfolio spanning approximately 100–140 accounts and 300 active team members. This critical role focuses on driving client retention, identifying high-potential accounts, and developing scalable engagement strategies.

Key Responsibilities

• Leading and managing a team of Account Managers.
• Owning the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection.
• Identifying accounts with growth potential and developing tailored engagement strategies to unlock expansion opportunities.
• Design...