Head of Support

At Phoenix Technologies AG, we are redefining the future of AI infrastructure and cloud computing with a focus on security, scalability, and sustainability. As a pioneer in Sovereign AI Cloud Solutions, we empower business professionals to independently create, deploy, and scale AI-driven, agentic solutions without relying on IT teams, supported by our robust SDK for building and customizing AI agents. Our approach goes beyond infrastructure—we are building bridges across an ecosystem of trusted partners, enabling businesses to seamlessly integrate, leverage, and build upon existing solutions for greater value and innovation. With full control over their data and operations, organizations can confidently embrace AI to drive bold transformation in an ever-evolving digital landscape.

Responsibilities

• Manage and coordinate a team of technical support specialists, ensuring coverage during business hours (9-5) and coordinating night shift rotations among team m...