Job Description

Description

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The opportunity

We are seeking an experienced and dynamic Global Technical Support Manager to lead and manage our global Technical Support Engineers for Distribution Automation Solutions. In this role, you will be responsible for ensuring high-quality support services, continuous team development, and collaboration across R&D, product management, and regional business units (HBUs). You will play a key role in supporting our distribution automation solutions and driving service excellence across our organization.

How you’ll make an impact

  • Lead a global team of Technical Support Engineers, ensuring optimal team performance and productivity.
  • Ensure team members are trained and aware of workplace health, safety, and sustainability practices.
  • Monitor, manage, and continuously improve performance against defined KPIs.
  • Implement and align both short- and long-term strategies as defined by seni...

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