Head of User Experience

Your Mission at Alegra
As Head of User Experience, you will lead the evolution of how users experience our product throughout their entire lifecycle — from onboarding to retention and expansion.

Your mission is to move beyond a traditional, reactive Customer Experience model and build a system-driven, scalable, and data-powered User Experience, where adoption, retention, and value creation are directly connected to business growth. You will work closely with Product, Revenue, Data, Sales, Growth, and Revenue Ops to optimize the end-to-end journey and turn experience into a growth engine.

What Will Be Your Challenges?
User Experience Architecture & Journey

• Design and operate the end-to-end user journey, from onboarding to retention and expansion.
• Ensure consistency between user expectations, product value proposition, and experience at every touchpoint.
• Evolve the User Experience model toward a proactive, scalable, and data-driven a...