Head of Workforce Management

Head of Workforce Management

You’ll lead a team that delivers workforce management and operational support across our complex, 24/7 services in AsPac. From rostering and time capture to real-time optimisation, your work ensures we meet business goals, compliance, and service standards—while championing innovation and continuous improvement. You’ll collaborate closely with senior leaders and directly support growth and transformation across sectors.

Make an impact at Serco

As a Head of Workforce Management in the People Services team, you’ll make a positive impact by:

• Driving strategy and governance for rostering, time and attendance, and real-time teams
• Supporting and contributing to business growth through WFM solutions expertise in complex roster design
• Leading workforce planning and optimisation across multi‑site, 24/7 operations
• Enhancing technology adoption and automation in WFM platforms
• Build...