Head Receptionist

JOB PURPOSE

The role of the Head Receptionist is to:

è Ensure customers and visitors receive an immediate welcome.

è Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.

Site Crawley JLR

Head of Business

KEY RESPONSIBILITIES

è Ensure reception area is staffed and kept tidy at all times.

è Direct customers towards the seating area and offer refreshments while they are waiting.

è Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.

è Establish and maintain a system to monitor the whereabouts of key staff at all times.

è Keep customer refreshments stocked up at all times.

è Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.

è Correctly process all outgoing post ready for despatch each evening.

è ...