Job Description
Head of Sales COE
Job Purpose
This role leads the global scaling, standardization, and digital enablement of Sales and Sales Support operations across regions.
Its mission is to transform sales back-office activities into a data-driven commercial enabler, allowing Frontline Sales teams to focus on revenue growth, customer relationships, and market expansion.
The role owns global sales service design, process excellence, analytics, and digital enablement to deliver speed, accuracy, insight, and predictable revenue outcomes.
Key Responsibilities
Global Sales Service Design & Governance
Own the global sales service catalogue, SLAs, and performance metrics
Drive scalable, cost-transparent, and high-quality delivery across regions
Enable global workflows to increase responsiveness and reduce cycle times
Sales Process Excellence & Standardization
Own global Quote-to-Win and Lead-to-Booking process blueprints
Eliminate regional variations and duplication
Job Purpose
This role leads the global scaling, standardization, and digital enablement of Sales and Sales Support operations across regions.
Its mission is to transform sales back-office activities into a data-driven commercial enabler, allowing Frontline Sales teams to focus on revenue growth, customer relationships, and market expansion.
The role owns global sales service design, process excellence, analytics, and digital enablement to deliver speed, accuracy, insight, and predictable revenue outcomes.
Key Responsibilities
Global Sales Service Design & Governance
Own the global sales service catalogue, SLAs, and performance metrics
Drive scalable, cost-transparent, and high-quality delivery across regions
Enable global workflows to increase responsiveness and reduce cycle times
Sales Process Excellence & Standardization
Own global Quote-to-Win and Lead-to-Booking process blueprints
Eliminate regional variations and duplication
Apply for this Position
Ready to join DHL Global Forwarding? Click the button below to submit your application.
Submit Application