Healthcare Account Specialist

Job Description: Patient Liaison- U.S. Healthcare

Location: Pune (Candidates Only)

Work Mode: Permanent Remote Work

Shift Timing: U.S. Shift (Night Shift) 6:30 pm to 3:30 am

Employment Type: Full-Time

Experience Required: 1.5 to 3 Years

Joining: Immediate Joiners Preferred

Communication: Must have excellent written and verbal communication skills

Position Summary

The Patient Liaison serves as a key point of contact between patients, insurance providers, and internal teams. This role is responsible for insurance verification, billing coordination, and patient revenue reconciliation while ensuring accuracy, compliance, and effective communication in a U.S. healthcare setting.

Key Responsibilities

• Act as the primary contact for patients regarding insurance benefits, coverage, and billing inquiries
• Perform intake, monthly, mid-month, and secondary Medicaid insurance verifications using Waystar and insurance portals
• Maintain and update benefit trackers, benefit summaries, and patient records in Central Reach
• Monitor authorizations, visit limits, COB, and benefit exhaustion
• Audit monthly patient statements, identify discrepancies, and support billing resolution
• Reconcile patient revenue, payment postings, grant adjustments, and billing movements
• Create and manage new patient charts and assigned tasks through Pathways/Task Lists
• Collaborate with Intake, Billing, AR, and Clinical teams to ensure smooth onboarding and billing
• Ensure compliance with HIPAA and organizational privacy standards

Required Qualification & Skills

• 1.5–3 years of experience in U.S. healthcare patient liaison, insurance verification, or revenue cycle operations
• Having Prior experience in ABA = Applied Behavior Analysis (Behavioral Health Billing & Revenue Workflow) would be an advantage
• Strong knowledge of insurance verification, Medicaid, secondary payors, and grants
• Strong attention to detail and data accuracy
• Patient-focused approach with professional handling of sensitive information
• Hands-on experience with Central Reach, Waystar, and insurance portals
• Excellent written and verbal communication skills in English
• Analytical and problem-solving skills related to billing and insurance issues
• High attention to detail with strong documentation and follow-up skills
• Ability to manage multiple priorities in a fast-paced, Night-shift environment
• Professional and confidential handling of patient information

To Apply:

📧 Send your resume at [email protected] or Contact Us on +91 84848 51675

📩 Or directly apply on LinkedIn

Note: Candidates must apply only through LinkedIn or email by sending their updated resume.

Resumes sent via WhatsApp will not be accepted or entertained under any circumstances.