Healthcare RCM Service Delivery Lead

Designation: Team Leader- RCM

Office Location: Sun Westbank

Position description:

• A Team Leader is expected to set the example for the team in carrying out below responsibilities and any additional duties as assigned.
• The ability to understand, support and demonstrate confidence in leading the team in accomplishing its mission and objectives is vital.

Primary Responsibilities:

• Ensure client’s SLA is met including service delivery, timely report and quality control
• Create reports to update the company on team’s progress
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Listen to team members' feedback
• Ensure effective communication with the client on project & the issue faced by the client is resolved
• Should lead by example
• Develop a strategy the team will use to reach its goal

Required work experience

• Industry: BPO- Full Cycle RCM
• Role: Team Handling, coaching and mentoring, query resolution, work allocation, People Management, Reporting and presentation Skills, Client Communication

Key Performance Indicators:

Required Competencies:

• Reasonably good English communication skill & logical reasoning skills are required.
• Typing skill with accuracy & good email etiquettes.
• Proven experience working as a Client Servicing Executive.
• Proficiency in Microsoft Excel.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Strong leadership & mentoring skills.
• Able to juggle multiple responsibilities at one time.
• Extremely high level of attention to detail.
• Strong Analytical background.
• Strong knowledge of Health care vertical in RCM space.
• Keen eye for process quality improvement
• Exceptional customer service skills.

Required Knowledge:

• Very good English communication skill & logical reasoning skills are required.
• Typing skill with accuracy & good email etiquettes

Required Skills:

• Advanced MS Excel,
• Typing Skill ( Maximum WPM with excellent accuracy)
• Strong communication skills Verbal & Written

Work Environment Details:

• Mindset to collaborate in team-working class
• Penchant for quality output in challenging time-line
• Good time-management skills
• Flexible and Adaptive to changes
• High level of commitment towards the job
• Active team player
• Helpful and supportive to colleague and other cross team members