Healthcare Support Associate

JOB SUMMARY: CUSTOMER SUPPORT EXECUTIVE

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4.5LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

✔Handle incoming calls and respond to customer queries in a timely and professional manner.

✔Make outbound calls to customers for follow-ups, feedback, or information updates.

✔Resolve product/service-related issues effectively, escalating when necessary.

✔Maintain a high level of customer satisfaction by providing accurate information and support.

✔Document all customer interactions and update CRM systems.

✔Meet daily/weekly performance targets such as call handling t...