HealthCheck Tier 1 Representative

Responsibilities

• Handle inbound customer calls with professionalism and efficiency.
• Follow approved call scripts during patient interactions.
• Assist customers with application-related questions and promote the use of digital platforms.
• Provide guidance and support for navigating and using digital tools.
• Demonstrate product knowledge to help patients engage more actively in their healthcare journey.
• Maintain strong time management, schedule adherence, and attendance.
• Comply with all regulatory policies, procedures, privacy and security standards, including HIPAA requirements.

Qualifications

• High school diploma or equivalent
• Experience working in a clinical or healthcare environment
• Associate’s degree (preferred)
• Communicate clearly and professionally in both verbal and written formats.
• Demonstrate strong computer skills with the ability to navigate mu...