Job Description
Qualifications:
o Vocational Diploma/Short Course Certificate, Bachelor's/College Degree
o Entry-level position; prior experience in a customer service or technical support
role is advantageous
o Active listening on complaint and work to find an effective solution.
o Consistency of tickets and email update
o Pay attention to details
o Have business awareness
Job Description:
o Provide first-level technical support to end-users via phone, email, or ticketing
system.
o Assist users in resolving hardware and software-related issues promptly.
o Guide users through step-by-step solutions and document problem resolution
steps.
o Analyze and diagnose basic technical problems reported be end-users.
o Identify and escalate issues that require Level 2 or specialized support.
o Create and manage support tickets in a timely and accurate manner.
o Prioritize and categories ...
o Vocational Diploma/Short Course Certificate, Bachelor's/College Degree
o Entry-level position; prior experience in a customer service or technical support
role is advantageous
o Active listening on complaint and work to find an effective solution.
o Consistency of tickets and email update
o Pay attention to details
o Have business awareness
Job Description:
o Provide first-level technical support to end-users via phone, email, or ticketing
system.
o Assist users in resolving hardware and software-related issues promptly.
o Guide users through step-by-step solutions and document problem resolution
steps.
o Analyze and diagnose basic technical problems reported be end-users.
o Identify and escalate issues that require Level 2 or specialized support.
o Create and manage support tickets in a timely and accurate manner.
o Prioritize and categories ...
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