Job Description

Key Responsibilities

  • Design, develop, customize, enhance, and integrate BMC Remedy / Helix ITSM solutions
  • Provide technical leadership for Remedy and Helix ITSM implementations, enhancements, and integrations
  • Design and manage Helix Dashboards and Smart Reporting solutions
  • Lead and support Helix upgrades and Smart Reporting migration activities
  • Build and manage interfaces and integrations with external tools across all ITSM modules
  • Analyze existing solutions and perform impact assessments for proposed changes
  • Ensure solution performance, scalability, and adherence to quality standards
  • Collaborate with stakeholders to translate business requirements into technical solutions
  • Guide development teams and ensure best practices in development and delivery
  • Manage architecture documentation and ensure alignment with enterprise standards

Preferred Candidate Profile...

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