Job Description

Location: Boulder, CO (Hybrid)  

Duration: 3 months contract



Job Description:

  • We are seeking a Support Content & Strategy Program Manager to drive end-to-end support readiness for features related to storage management. The ideal candidate will manage the creation and evolution of Help Center content, translate product/business requirements into effective support strategies, and collaborate cross-functionally to ensure seamless customer experiences across all support channels.


Responsibilities:


  • Develop, update, and optimize Help Center articles and user-facing documentation related to storage management.

  • Interpret Product Requirements Documents (PRDs) and Business Requirements Documents (BRDs) to build comprehensive support strategies and readiness plans.

  • Design, modify, and implement multi-channel support strategies—including self-help,...

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