Job Description

Description

Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy. Maintain MIS to ensure 100% Service Quality.

Responsibilities

  • Maintain accurate log for the walk-in customers
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • Sales support
  • MIS maintenance for requests
  • Updating cases in the system timely manner
  • Ensure compliance with bank policies

Results Required

  • Accurate MIS system
  • Ensure customer queries are resolved with agreed TAT
  • Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role

  • Pro active and very energetic
  • Customer service skills in order communicate and to handle walk in customers
  • Display flexibility in dealing w...

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