Help Desk Advisor

Job Overview

We are seeking a Customer Support Specialist to join our team.

In this role, you will provide guidance on subscriptions and basic technical support while delivering high-quality customer experiences across multiple channels.

The ideal candidate for this position is someone who possesses excellent communication skills, both written and verbal. This individual should be able to effectively handle phone calls, emails, chats, or other forms of communication with customers from diverse backgrounds and cultures.

Key Responsibilities:

• To address customer inquiries in a timely manner using various methods including email, chat or phone; resolving issues efficiently through effective troubleshooting techniques;


• Ensure that all interactions adhere to the highest standards set by our company policy thus reflecting positively on the organization as well as contributing towards establishing strong relationships ...