Help desk Advisor

Launch Your Career in Facilities Management in Manchester City Centre

Are you looking for a structured opportunity that starts with a contract and leads directly to a permanent role? We are urgently seeking a dedicated Customer Care Advisor to join our busy Facilities Management (FM) helpdesk team.

THE OPPORTUNITY: TEMP-TO-PERM

Contract Status Temp-to-Perm (Clear path to permanent contract)

Location Manchester City Centre

Working Pattern Hybrid Working (Monday–Friday, 8 am–5 pm) Fridays From Home.

Focus Frontline FM Helpdesk and High-Volume Quoted Works administration

Training Full training provided on internal systems and processes

KEY RESPONSIBILITIES: END-TO-END WORKFLOW MANAGEMENT

You will be responsible for managing the full lifecycle of facilities management service requests, focusing on accuracy, speed, and client satisfactio...