Help Desk Agent

| Full-time · Mid level · 7:00 a.m. – 4:00 p.m. (Monday to Friday) – Lunch hour included

| Colombia – Remote Job

What are we looking for?

We are looking for smart people with strong troubleshooting skills, a service mindset, and great communication. Be a part of a team that ensures SCI’s technology environment runs with integrity, reliability, and top performance. Our Help Desk Agents play a key role in keeping our remote workforce productive by resolving issues quickly, documenting solutions clearly, and escalating efficiently when needed.

Their mission is to provide consistent Tier 1 (first-line) support, protect operational continuity, and improve the support experience through structured ticket management and knowledge sharing.

• Junior experience | 1 – 3 years
• Medium experience | 3 – 5 years
• Senior experience | 5+ years

Skills

• Strong analytical thinking | Problem-solving...