Help Desk Analyst 4

Job Title: Help Desk Analyst 4

Location: Richmond, VA

Duration: 06 months of contract

Description:

-Troubleshoot, track and remediate issues on end user computing hardware and software systems.

-Provide Tier 1/11 end-user support at multiple VDEM office locations (Moorefield, EOC, and DTW).

-Advocate for the user and systems that allow for greater efficiencies within the scope of security standards.

-Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems.

-Deliver IT support to ensure all end user computing devices and systems for all VDEM office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard COTS software applicati...