Help desk Analyst

A skilled and customer-focused
Desktop Support Analyst
is needed to provide technical assistance to users experiencing hardware, software, and network-related issues. This position operates under general direction, with the expectation of independent work management, while collaborating with team members on complex escalations. The role requires exceptional communication skills and a sense of ownership for all incoming support requests.

As a
Desktop Support Analyst
, your primary responsibilities are, but not limited to:

• Triage help desk tickets quickly and efficiently as the first point of contact, following established procedures.
• Document and communicate solutions clearly to users and team members, ensuring accurate record-keeping of support activities.
• Providing Tier 1 and Tier 2 technical support to clients, ensuring their inquiries are addressed promptly and professionally.
• Assisting users with Microsoft 365 accounts an...