Job Description
Description
We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.
Responsibilities:
• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.
• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.
• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.
• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.
• Collaborate with team members to maintain consistent service delivery across multip...
We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.
Responsibilities:
• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.
• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.
• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.
• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.
• Collaborate with team members to maintain consistent service delivery across multip...
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