Help Desk Analyst

Description We are looking for a dedicated Help Desk Analyst to provide efficient technical support for a paper and packaging industry client located in Kalamazoo, Michigan. This is a long-term contract position that requires onsite presence to ensure seamless operations and assist in resolving IT-related challenges. The ideal candidate will play a key role in maintaining hardware and software systems while delivering exceptional service to users.

Responsibilities:
• Diagnose and address basic IT issues to minimize downtime and ensure smooth operations.
• Prepare and configure PCs and laptops through imaging and setup processes.
• Set up and maintain workstations, ensuring proper functionality and accessibility.
• Install and connect printers and other hardware devices to the network.
• Perform routine troubleshooting for hardware, software, and connectivity issues.
• Conduct hardware upgrades and installations to meet evolving user needs.
• Provide techni...