Job Description
Description We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.
Responsibilities:
• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.
• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.
• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.
• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.
• Assis...
Responsibilities:
• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.
• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.
• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.
• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.
• Assis...
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