Job Description
Description We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.
Responsibilities:
• Respond promptly to service desk tickets, providing effective solutions to address user concerns.
• Manage and maintain Active Directory accounts, including user access and permissions.
• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.
• Provide guidance and support to users experiencing basic IT problems.
• Document and track all support activities to ensure accurate reporting and follow-up.
• Collaborate with team members to improve processes and streamline IT support.
• Conduct routine system checks to i...
Responsibilities:
• Respond promptly to service desk tickets, providing effective solutions to address user concerns.
• Manage and maintain Active Directory accounts, including user access and permissions.
• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.
• Provide guidance and support to users experiencing basic IT problems.
• Document and track all support activities to ensure accurate reporting and follow-up.
• Collaborate with team members to improve processes and streamline IT support.
• Conduct routine system checks to i...
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